Refund Policy

1. Introduction

At Meta Solutions Hub ("Company", "we", "us", "our"), we strive to provide high-quality IT services. If you are not satisfied with our services, this Refund Policy outlines our procedures and conditions for requesting a refund. By using our Services, you agree to the terms outlined in this policy.

2. Refund Eligibility

Refunds are considered on a case-by-case basis. To be eligible for a refund, you must meet the following conditions:
• Request Timing: Refund requests must be made within 10 working days from the date of the service or purchase.
• Service Issues: Refunds will be considered only if the service provided does not meet the agreed-upon specifications or is unsatisfactory, and if you have provided us with an opportunity to rectify the issue before requesting a refund.
• Proof of Payment: You must provide proof of payment and details of the service in question.

3. Refund Process

To request a refund, please follow these steps:
Contact Us: Reach out to our support team at info@metasolutionshub.com with your refund request. Include your name, contact information, proof of payment, and details of the service.
Review: Our team will review your request and may contact you for additional information or to discuss potential solutions.
Resolution: If your refund request is approved, we will process the refund to the original payment method used. Please allow 10 business days for the refund to be processed.

4. Non-Refundable Services

The following services are non-refundable:
• Services that have been completed to your satisfaction or as per the agreed terms
• Any service that has been initiated and subsequently canceled by you after 10 days from the purchase.
• Custom or tailored solutions that were specifically created for your needs

5. Cancellations

If you wish to cancel a service before it has been completed, you must notify us in writing as soon as possible. Depending on the stage of service delivery and the terms agreed upon, you may be entitled to a partial refund.

6. Dispute Resolution

If you have a dispute regarding a refund, please contact us directly to resolve the issue. We are committed to addressing your concerns and finding a satisfactory resolution.

7. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be effective immediately upon posting on our Website. Your continued use of our Services after any changes constitutes your acceptance of the updated Refund Policy.